Swift Secure Solutions Pvt. Ltd. provides a comprehensive 24/7 Helpdesk Service to manage the efficient resolution of our customers’ jobs. The helpdesk solution includes a dedicated telephone number, dedicated email address and self service portal (SSP) URL as an alternative method of logging calls. Access to the SSP is provided to the client and other nominated users to log and monitor their re-active tasks online in parallel to the telephone-based helpdesk solution. The workflow communication solution enables updates and alerts to be sent by email or SMS adding value to your customer service solutions. A solution can also be put in place to access and manage tasks on a mobile device or tablet using our mobile solution.